Outsource day-to-day Basis operations to a dedicated team. 24/7 monitoring, guaranteed SLAs, and proactive maintenance — without the cost and risk of hiring and retaining your own administrators.
Hiring, training, and retaining skilled SAP Basis administrators is harder and more expensive every year, and a single person can't deliver true 24/7 coverage. Our managed Basis services give you a full team behind a fixed monthly retainer: proactive monitoring, guaranteed response times, and senior expertise on call — so your systems stay healthy and your internal people stay focused on the business.
100+
Engagements Delivered
40-60%
Faster Migrations
Zero
Downtime Migrations
15+
Years SAP Experience
When your sole Basis admin is on vacation, sick, or resigns, coverage collapses. Critical patches slip, monitoring goes quiet, and a 2 AM incident has no one to answer it. A managed team removes the key-person risk entirely.
Round-the-clock, follow-the-sun coverage realistically takes 4-5 full-time administrators. For most mid-market SAP shops that headcount is impossible to justify — so nights and weekends go uncovered.
Without proactive monitoring and capacity planning, problems surface as outages instead of alerts. Filesystems fill up, work processes hang, and backups silently fail until a user reports the system is down.
Kernel upgrades, support packs, and security notes get deferred when the team is firefighting. Over time the landscape drifts out of support and exposes you to security and stability risk.
A fixed monthly retainer replaces the fully-loaded cost of a senior administrator (salary, benefits, recruiting, training, and turnover) — while giving you a whole team instead of one person.
Contractual response and resolution targets for every severity level, with critical incidents answered in 15 minutes. You get accountability in writing, not a promise.
We catch filling filesystems, failed backups, and degrading performance before users feel them. Most incidents are resolved before they become outages.
Behind the retainer is a bench of certified Basis, HANA, and security specialists — so a tricky upgrade or performance issue gets the right expert, not whoever happens to be available.
Comprehensive services tailored to your SAP landscape
Round-the-clock proactive monitoring, alerting, and on-call incident response across your entire SAP landscape.
User and authorization administration, transport management, job scheduling, printer and interface management — the day-to-day running of your systems.
Kernel upgrades, support pack stacks, SAP Note implementation, and security patches planned and executed on a maintained schedule.
Backup monitoring and verification, DR planning, periodic DR tests, and documented runbooks for business continuity.
Security baseline maintenance, segregation-of-duties monitoring, audit support, and ongoing GRC alignment.
Regular health checks, performance baselining, capacity forecasting, and tuning recommendations to keep systems fast as you grow.
A proven methodology refined across 100+ engagements
We assess current system health, security posture, monitoring gaps, and maintenance backlog, then show you exactly what managed services would cover.
We document your landscape, establish secure access, configure monitoring, and agree SLAs — typically a 2-4 week transition with zero disruption.
24/7 monitoring, incident and change management, scheduled maintenance, and a named point of contact who knows your environment.
Monthly service reviews, performance and capacity reporting, maintenance roadmap updates, and proactive recommendations.
| Factor | In-House Administrator | Basis Managed Services |
|---|---|---|
| Coverage | Business hours, single person | True 24/7, full team |
| Annual cost | $130K-180K fully loaded | $60K-180K retainer, scales to landscape |
| Key-person risk | High — vacation/illness/attrition | None — team-based with backups |
| Breadth of expertise | One person's skill set | Basis, HANA, OS/DB, security specialists |
| Ramp-up time | 3-6 months to hire and onboard | 2-4 week transition |
| Accountability | Best-effort | Contractual SLAs |
Often implemented together for maximum impact
Expert SAP Basis administration: system administration, transport management, kernel and support-pack upgrades, patching, and security hardening across ECC and S/4HANA.
Learn moreProactive SAP monitoring and 24/7 support. Eyes-on-glass coverage, SLA-backed incident response, and performance and availability monitoring with SAP Cloud ALM and Focused Run.
Learn moreSAP security and GRC services. Role redesign, Segregation of Duties (SoD) remediation, GRC Access Control, security hardening, and SOX audit readiness for ECC and S/4HANA.
Learn moreGo deeper with our in-depth SAP guides
Should you hire an in-house SAP Basis team or outsource to managed services? A side-by-side comparison of cost, coverage, risk, and control to help you decide.
Read guideHow to tell when your SAP Basis team is stretched too thin — the warning signs in patching, monitoring, projects, and on-call — and what to do before it causes an outage.
Read guideThe most common and dangerous security gaps in SAP landscapes — default passwords, excessive authorizations, missing patches, and weak segregation of duties — and how to close them.
Read guideFree 30-minute strategy session. We analyze your landscape and recommend the fastest path forward. No obligation.