Eyes-on-glass coverage, SLA-backed incident response, and proactive monitoring that catches issues before your users do. Extend your in-house team without staffing a night shift.
Your SAP landscape doesn't sleep, but your team does. Batch jobs fail at 2 AM, interfaces back up, and a creeping memory leak becomes an outage before anyone notices. Staffing a 24/7 in-house shift is expensive and hard to retain. We provide proactive, SLA-backed monitoring and incident response so your existing team owns the roadmap while we own the overnight pager.
100+
Engagements Delivered
40-60%
Faster Migrations
Zero
Downtime Migrations
15+
Years SAP Experience
Failures at night and on weekends go undetected until users report them the next morning. By then a stuck queue or failed backup has already caused real business impact, and your team starts the day behind.
Without continuous monitoring and trend analysis, you find out about disk pressure, performance degradation, and capacity limits only when they become incidents, instead of weeks earlier when they're a quick fix.
Monitoring tools fire hundreds of alerts with no prioritization, so real signals drown in noise. When something critical does happen, there's no defined escalation path or response-time commitment.
Your Basis specialists are pulled between project work and firefighting. On-call rotation burns out your best people, and a single key admin on vacation leaves you exposed.
Proactive thresholds and trend analysis surface problems early, so most issues are resolved before they ever reach a user or a business process.
Clear, tiered SLAs mean critical incidents get a committed response and resolution target, day or night, with a defined escalation path you can hold us to.
We take the pager and the noise. Your specialists stop firefighting overnight and get their time back for migrations, optimization, and strategic work.
Shared, expert 24/7 coverage costs a fraction of hiring and retaining a round-the-clock in-house team, with deeper bench strength than any single hire.
Comprehensive services tailored to your SAP landscape
Round-the-clock monitoring of availability, batch jobs, interfaces, queues, and system health across your SAP landscape, with humans watching, not just dashboards.
Continuous tracking of response times, memory, work processes, and database health with trend analysis and capacity forecasting before limits are hit.
Tiered response and resolution SLAs with a defined escalation path. Critical incidents get immediate attention, day or night, weekends and holidays included.
Set up and operate SAP Cloud ALM, Focused Run, or Solution Manager for real-time monitoring, alerting, and integration/exception management at scale.
We tune thresholds to kill noise, codify response in runbooks, and (where it helps) add Joule-assisted triage so the right alert reaches the right person fast.
Ongoing AMS for incident, problem, and change management, integrated with your ITSM tool (ServiceNow, Jira) and your existing Basis team's workflow.
A proven methodology refined across 100+ engagements
Review your landscape, existing tooling, alerting gaps, and critical business processes. Deliverable: a monitoring coverage map and recommended SLA tiers.
Stand up or optimize monitoring (Cloud ALM, Focused Run, or Solution Manager), tune thresholds to eliminate noise, and document runbooks for each alert type.
Establish on-call rotation, escalation paths, and ITSM integration. Agree on SLAs and reporting cadence, then begin 24/7 eyes-on-glass coverage.
Monitor, respond, and resolve under SLA. Monthly reviews cover incident trends, recurring root causes, and proactive fixes to drive incident volume down over time.
A multi-region retailer ran S/4HANA and a busy interface landscape with only business-hours Basis coverage. Overnight batch and EDI failures were discovered each morning, delaying store replenishment and frustrating finance during month-end close.
We deployed SAP Cloud ALM monitoring, tuned alert thresholds to cut noise, and documented runbooks for the top recurring failures. A 24/7 on-call team took over after-hours coverage with tiered SLAs and ServiceNow-integrated escalation.
“We stopped starting our day by cleaning up overnight failures. Now issues are handled before the stores even open.”
— Head of SAP Operations, Retail
Often implemented together for maximum impact
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